Description

Mindpearl is a global provider of inbound, multichannel customer support solutions, operating across offices in Fiji, South Africa, Peru, and Namibia. The company specialises in supporting some of Europe’s leading airline brands — including Lufthansa, Edelweiss, Swiss International Air Lines, Brussels Airlines, and Qantas — delivering high-quality service in multiple languages and regions.

HR Partnership: DS Global Talent Management

In January 2020, DS Global Talent Management partnered with Mindpearl to deliver end-to-end recruitment services for its airline support operations, with a focus on sourcing multilingual talent to serve clients across the German, Dutch, Italian, Greek, Spanish, and Portuguese markets. Our collaboration enabled Mindpearl to scale its multilingual teams efficiently, supporting complex airline accounts across continents while maintaining high performance standards.

Roles Filled:

• Customer Service Representative (German Speaking) (1 FTE)

• Customer Service Representative (Dutch Speaking) (1 FTE)

• Customer Service Representative (Greek Speaking) (1 FTE)

• Customer Service Representative (Italian Speaking) (1 FTE)

• Customer Service Representative (Greek Speaking) (1 FTE)

• Customer Service Representative (Spanish Speaking) (1 FTE)

• Customer Service Representative (Portuguese Speaking) (1 FTE)

• HR Generalist (1 FTE)

• IT Support (1 FTE)