Description

Knots creates powerful no-code automation tools that optimise ticket processing in Zendesk. Their event-driven modules help businesses reduce manual work, connect systems seamlessly, and streamline workflows all without writing a single line of code.

HR Partnership: DS Global Talent Management

In June 2023, DS Global Talent Management partnered with Knots to support the hiring of multiple roles, setting up HR infrastructures, processes and procedures to ensure scalable growth, operational efficiency, and compliance with local labor regulations.

Our team provided:

Organizational Structuring and HR Planning

• Designed and implemented scalable HR structures aligned with the company’s growth stage and goals

• Identified skill sets, predict future HR needs based on business objectives, growth plans, and market trends

• Create job descriptions, case studies, evaluation methods and processes

Talent Acquisition & Onboarding

• Set up efficient recruiting processes, attract top talent, and build a smooth onboarding experience

• End-to-end recruitment for technical and operational roles within international markets

• Interview coordination and stakeholder management, pipeline management

• Strategic HR advisory on process optimisation

Performance Management Systems

• Introduced frameworks for feedback, goal-setting (OKRs/KPIs), and employee evaluations

Culture & Employer Branding

• Supported the founding team in shaping company culture and strengthening internal and external employer branding

Leadership Coaching & Team Development

• Provided guidance to leadership on people management and helped establish training/development plans

Change Management & Communication

• Supported smooth change processes and improved internal communication practices

Exit & Offboarding Procedures

• Defined fair and legally compliant offboarding processes for departing employees

Our support enabled Knots to secure a skilled freelancer quickly, ensuring creative work moved forward without delay.

Roles Filled:

• HR People and Culture Manager (1 FTE)

• Content Writer (1 FTE)

• Solution Consultant EMEA (1 FTE)

• Content Creator (6 Freelancer)

• Customer Success Manager (US) (1 Freelancer)

• Web Developer (1 Freelancer)

• Full Stack Developer (1 Freelancer)

• Content and Web Designer (1 Freelancer)

• Graphic Designer (1 Freelancer)

• Graphic Designer – Lottie Animation (Freelancer)