Description

CoachHub is the leading digital talent development platform, enabling organisations to build scalable, measurable, and personalised coaching programmes for employees at all levels. With a global pool of 3,500+ certified business coaches delivering sessions in 60+ languages, CoachHub supports over 1,000 enterprise clients across six continents.

Their mission is to help organisations unleash their people’s full potential and this is backed by science from their proprietary Coaching Lab and trusted by investors such as SoftBank Vision Fund 2, Molten Ventures, and HV Capital. CoachHub is also a carbon-neutral company and recognised for its strong company culture, with a team of over 700 CoachHubbers from 63+ countries.

HR Partnership: DS Global Talent Management

In February 2021, DS Global Talent Management began a 14-month partnership with CoachHub during a period of rapid global expansion.

Starting with four Marketing roles, our scope quickly expanded to include 69+ hires across the organisation including Customer Success, Marketing, Coaching Lab, Research, and Business Operations functions, spanning Europe, APAC, and the US.

Our contribution included:

HR Planning

• Predict future HR needs based on business objectives, growth plans, and market trends

• Create and publish job descriptions

Talent Acquisition & Onboarding

• Set up efficient recruiting processes, attract top talent, and build a smooth onboarding experience

• End-to-end recruitment within international markets

• Interview coordination and stakeholder management, pipeline management

• Strategic HR advisory on process optimisation

• Execute the HR plan in coordination with business units

Roles Filled:

Customer Success:

• Customer Success Operation Manager (Intern & Jnr, Midlevel) (3 FTE)

• Customer Success Manager for Nordics (1 FTE)

• Customer Success Manager for Benelux (1 FTE)

• Customer Success Manager for UK (4 FTEs)

• Customer Success Manager for Spain (4 FTEs)

• Customer Success Manager for Italy (4 FTEs)

• Customer Success Manager for France ( 2 FTEs)

• Customer Success Manager for Germany ( 4 FTEs)

• Customer Success Manager for Poland (1 FTE)

• Customer Success Manager for Singapore (2 FTEs)

• Customer Success Manager for China (1 FTE)

• Customer Success Manager for Japan (1 FTE)

• Customer Success Managerfor Australia / New Zealand (3 FTEs)

• Team Lead for Team Italy/Spain/Latam (1 FTE)

• Team Lead for Team DACH (1 FTE)

• Team Lead for Team UK & Ireland (1 FTE)

• Team Lead for Team Nordics (1 FTE)

• Team Lead for Team France (1 FTE)

• Team Lead for Team South East Asia (1 FTE)

• Team Lead for Team Australia and New Zealand (1 FTE)

• Head of CS for DACH (1 FTE)

• Head of CS for Benelux & Nordics (1 FTE)

• Head of CS for France (1 FTE)

• Director Customer Success EMEA; APAC; US - (3 FTE)

Coaching Lab

• VP GLobal Customer Success (1 FTE)

• Audio Producer (1 FTE)

• Video Producer (1 FTE)

• Content Developer (1 FTE)

• International Learning & Developer (1 FTE)

• Content Project Manager (1 FTE)

• E-learning Architect (1 FTE)

• Working Students (4 FTE)

Marketing:

• Content & Social Media Manager (1 FTE)

• Social Media Manager (1 FTE)

• Copywriter (1 FTE)

• CRM Lead Generation Specialist (1 FTE)

• Graphic Designer (1 FTE)

• Junior Marketing Designer (1 FTE)

• Marketing Manager APAC (1 FTE)

• Marketing Manager Benelux & Nordics (1 FTE)

• Marketing Manager US (1 FTE)

• Product Marketing Manager (1 FTE)

• Project Manager Marketing (1 FTE)

• Senior Communication and Content Manager (1 FTE)

• Senior UX Researcher (1 FTE)

Coach Relations:

• Intern Business Operations (1 FTE)

• Coach Relations (1 FTE)